Talley Group builds on 24 hour on-site support service
Posted: Tuesday, August 8th, 2006
The UK’s largest privately owned specialist in pressure area care is set to use satellite navigation and communication technology to further its reputation for fast and efficient 24-hour support for clients.
Talley Group Ltd is equipping its fleet of 25 service vehicles with leading navigation system Tom Tom Web Fleet
The new system will speed up response times for call outs and deliveries even further, and make scheduling of appointments more efficient between drivers and Talley’s Head Office in Hampshire.
The move streamlines the group’s prestigious support network, where products can be serviced and maintained on-site by trained engineers.
Talley’s Medical division has been designing, manufacturing and supplying pressure ulcer prevention and therapy products to customers all over the world for over 50 years. It has wide experience of tailoring products and services to meet individual client’s needs, both for the NHS (community and acute) and nursing home and private sectors.
The new technology provides automated mapping systems direct to each vehicle, while the entire fleet can be monitored from Talley’s Head Office, selecting the most appropriate unit to be assigned to a task, reducing any downtime, and increasing productivity.
Kevin Mearns, Talley Medical’s Operations Manager, said of the new contract:
This new technology will offer our clients extra peace of mind whilst perfectly complementing our existing support network.
The different needs of those in the NHS and private sectors mean we need to be able to respond quickly and efficiently to any request, and the new contract allows our fleet to effortlessly cover all corners of the UK providing support where it is needed.