Standard Conditions of Sale

Please download and read our Terms and Conditions.

• Conditions for the Hire of Goods - PDF 61KB
• Conditions for the Sale of Goods - PDF 60KB
• Consumer Contract Regulations - PDF 60KB
• Cancellation Form - PDF 44KB

Questions, comments and requests regarding these documents are welcomed and should be addressed to Abbey Park Industrial Park, Premier Way, Romsey, Hampshire, SO51 9DQ or sales@talleygroup.com.

Privacy & Cookie Policy

Talley Group Limited (”We”) are committed to protecting and respecting your privacy.

This policy (together with any other documents referred to on it) sets out the basis on which we will process any personal data we collect from you or that you provide to us.  Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting http://www.talleygroup.com (our site) you are accepting and consenting to the practices set out in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Talley Group Limited of Abbey Park Industrial Park, Premier Way, Romsey, Hampshire, SO51 9DQ.

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search for a product, place an order on our site, enter a promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information or personal description.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for and methods used to browse away from the page and any phone number used to call our customer service number.

We use information held about you in the following ways:

• Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, process orders for goods and services as well as to administer the site and collect statistical data;
  • to provide you with information from time to time about other goods and services we offer that are similar to those that you have already purchased or enquired about and news relating to our site;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please reply to the original of one of these emails with the word “unsubscribe” in the subject line, or contact us by email to our privacy email.

• Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you such as a delivery company for the purpose of delivering any goods ordered from us.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• financial institutions for the purpose of credit/debit card authorisation.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Talley Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or as required by law, or in order to enforce or apply our terms and conditions of supply of goods our terms and conditions of hire of goods and other agreements; or to protect the rights, property, or safety of Talley Group Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may transfer information about you to our financiers who:

• may use, analyse and assess information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments and servicing their agreement with us;
• from time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches;
• may give information about you and your indebtedness to the following:
  • our or their insurers for underwriting and claims purposes;
  • any guarantor or indemnifier of your or our obligations to enable them assess such obligations;
  • their bankers or any advisers acting on their behalf;
  • any business to whom your indebtedness or our arrangements with our financiers may be transferred – to facilitate such transfer;
  • may monitor and/or record any phone calls you may have with them, for training and/or security purposes;
  • in the event that they transfer all or any of their rights and obligations under their agreement with us to a third party, may transfer information about you to enable the third party to enforce their rights or comply with the obligations.

We will provide you with details of our financiers on request, including a contact telephone number if you want to have details of the credit reference agencies and other third parties referred to above from whom they obtain and to whom they may give information about you. You also have a right to receive a copy of certain information they hold about you if you apply to them in writing. However a fee will be payable.

We use cookies on this website. These will be used to improve your experience when browsing around our website. No information that is identifiable to you is used in a cookie. We identify you solely by placing a small file on your computer to help us identify products and matters of interest to the person, which may not be you, who last visited our website from your PC. You can learn more about cookies at: http://www.allaboutcookies.org

Below is a list of cookies we use on our site:

Google Analytics cookies

• _utma
• _utmb
• _utmc
• _utmz

These cookies are used to collect information about how visitors use our site. NON ESSENTIAL COOKIE.

Click here for an overview of privacy at Google

Mint Analytics cookies

• MintUnique
• MintUniqueHour
• MintUniqueDay
• MintUniqueWeek
• MintUniqueMonth

These cookies are used to collect information about how visitors use our site. NON ESSENTIAL COOKIE.

More information on haveamint.com

Tradingeye eCommerce cookies

• jimbeam[]
• PHPSESSID

We use a third party solution to handle our shopping cart, these are seen as essential cookies but we have listed them here for your convenience. ESSENTIAL COOKIE.

More information on tradingeye.com

CookieCuttr Decline

cc_cookie_decline

We store this cookie if you click to say you decline cookies (below), this then removes the cookie notifications from the entire website, sets the code so Google Analytics no longer uses cookies or place further cookies in your browser.cESSENTIAL COOKIE.

More information on cookiecuttr.com

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Talley Group Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us to cease handling, storing and processing your personal data at any stage for marketing purposes. Subject to completing and fulfilling any pending transaction or request, you can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Abbey Park Industrial Park, Premier Way, Romsey, Hampshire, SO51 9DQ or sales@talleygroup.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

If your personal information changes, you can write to our privacy email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Abbey Park Industrial Park, Premier Way, Romsey, Hampshire, SO51 9DQ or sales@talleygroup.com.